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Free U.S. shipping on every monthly shirt | Shirt + Lodge Postcard + Lodge Sticker | Limited designs never restocked

Refund & Returns Policy

Overview

Every Traveling Ashlar piece is made to order. Your shirt, hoodie, mug, hat, or pin is produced for you after you place your order — we don’t warehouse stacks of inventory, and monthly club designs are never restocked. Because of that, our policy works a little differently than a big-box store, but we stand behind everything we make.

You have 30 days from the day your order is delivered to open a claim. If 30 days have passed since delivery, we can’t offer a refund or replacement.

Damaged, Misprinted, or Wrong Items

If your order arrives damaged, misprinted, defective, or you received the wrong item or size (different from what you ordered), we will make it right at no cost to you — a free replacement or a full refund, your choice.

Just email us within 30 days of delivery with your order number and a photo or two showing the issue. You do not need to ship anything back — please don’t send items to the production facility.

Sizing & Exchanges

Because each item is printed to order, we can’t accept casual returns or exchanges for a size you ordered that fits differently than expected. Please check the Size Guide before you order — measurements are listed for every garment we print.

That said, we’re Brothers, not a faceless warehouse. If a size genuinely isn’t working for you, reach out and we’ll do our best to find a fair solution.

Personalized Items

Some exclusives (like Past Master pieces) are personalized with details you provide, such as your year in the East. Please double-check your personalization before submitting it — we print exactly what you enter. If we make an error reproducing your details, we’ll replace the item free of charge. Errors in customer-submitted details aren’t eligible for a refund, but contact us anyway and we’ll try to help.

Monthly Club & Memberships

Monthly shirt club orders can be canceled any time before that month’s order cutoff for a full refund. After cutoff, your shirt goes into production and can no longer be canceled — but it’s still covered by the damaged/misprinted policy above. You can manage or cancel your membership from your account page at any time; canceling stops future months and doesn’t affect orders already in production.

Lost or Undelivered Packages

If tracking shows your package stalled or lost in transit, contact us and we’ll work with the carrier to locate it or send a replacement. If tracking shows the package was delivered but you can’t find it, check with neighbors and your local post office first, then reach out — we’ll figure it out together. Please make sure your shipping address is correct at checkout; we can’t refund orders shipped to an address entered incorrectly, though we’ll help with a replacement at cost.

Refunds

Once your claim is approved, your refund is issued to your original payment method. You’ll get a confirmation email from us, and the credit typically appears within 5–10 business days depending on your bank. If it’s been longer than that, check with your card issuer first, then email us and we’ll chase it down.

How to Start a Claim

Email cs@travelingashlar.com with:

We answer every message, usually within one business day. You can also use the contact form.